Industry Solutions

Government agencies carry the critical responsibility of delivering quality governance and public services. LargitData's InfoMiner sentiment analysis and AI-powered document processing help agencies at all levels monitor public opinion in real time, improve policy communication efficiency, and build a data-driven smart government that is more responsive to citizens' needs.

Industry Challenges

Modern governments face the dual challenge of a rapidly evolving public opinion environment and growing civic engagement:

• Difficulty Capturing Real-Time Public Opinion：Public opinions are scattered across social media, news comment sections, forums, and petition channels. Traditional surveys and public hearings cannot capture the full picture of public sentiment in real time.
• Policy Communication Effectiveness Is Hard to Measure：After policy campaigns, the lack of effective tools to assess public acceptance and response makes it difficult to adjust communication strategies in real time.
• Insufficient Timeliness in Crisis Sentiment Response：Negative sentiment related to public safety, environmental pollution, or policy controversies can spread within hours; without real-time detection, it can severely damage the government's public image.
• Inadequate Cross-Department Knowledge Sharing：Regulatory documents, standard operating procedures, and historical cases are stored in silos across different bureaus and departments, making it time-consuming and error-prone for civil servants to locate the information they need.
• Low Efficiency in Official Document and Report Processing：Large volumes of official documents, research reports, and meeting minutes still rely on manual reading and summarization, reducing administrative efficiency.

Industry Solutions

LargitData provides government agencies with a comprehensive AI solution suite:

InfoMiner Social Listening

• Monitors over 100,000 channels with comprehensive coverage of news media, social platforms, forums, and public issue discussion boards.
• AI sentiment analysis automatically identifies whether public attitudes toward specific policies or issues are positive or negative, providing quantifiable public-opinion indicators.
• Issue trend tracking and keyword cloud analysis help policymakers quickly identify the topics of greatest public concern.
• The real-time alert system proactively notifies spokespersons and press officers when negative public sentiment spikes abnormally.

Learn MoreInfoMiner Social Listening

RAGi — Intelligent Official Document Query and Knowledge Management

• Consolidate regulatory compilations, operational manuals, historical official documents, and meeting minutes into an AI knowledge base that civil servants can query directly in natural language.
• Supports on-premise deployment to ensure the security of sensitive government data and compliance with government cybersecurity regulations.
• AI automatically summarizes lengthy reports and meeting minutes, significantly reducing the time civil servants spend reading documents.

Learn MoreRAGi Enterprise AI Retrieval-Augmented Generation Engine

Diverse application scenarios

Scenario 1: Public Sentiment Assessment Prior to Policy Rollout

Before launching an urban renewal policy, a municipal government used InfoMiner to analyze residents' discussions and sentiment toward the initiative on social media and forums. The analysis revealed that citizens were primarily concerned about relocation compensation and traffic disruption during construction. The policy team adjusted its communication strategy accordingly, proactively addressing the issues of greatest concern to the public and significantly reducing resistance to the initiative.

Scenario 2: Real-Time Sentiment Monitoring During Disaster Response

During a typhoon, a disaster-prevention center used InfoMiner to monitor in real time the disaster reports, distress calls, and trapped-person locations that citizens were posting on social media. The system automatically aggregated and flagged high-priority distress posts, helping the disaster command center gain a faster understanding of conditions across different areas and dispatch rescue resources more effectively.

Scenario 3: Cross-Department Regulatory Knowledge Base Construction

A special municipality used RAGi to build a cross-bureau knowledge base covering regulations and operational workflows. When handling inter-departmental matters, civil servants simply ask questions in natural language — such as "What cross-bureau review documents are required to apply for a building permit?" — and RAGi automatically extracts relevant regulations and procedures from each bureau's documents, dramatically reducing cross-departmental coordination time.

Scenario 4: Ongoing Tracking of Governance Satisfaction

The executive office used InfoMiner to track online discussion volume and sentiment shifts for key municipal construction topics — such as MRT line extensions, public housing, and park renovations — over the long term. Monthly sentiment analysis reports are generated automatically, helping the policy team monitor public satisfaction trends for each initiative and use those insights to adjust policy priorities.

Scenario 5: Automated Official Document Summarization and Classification

Large volumes of incoming official correspondence and citizen petitions are automatically summarized, categorized, and routed using RAGi's AI document-processing capabilities. The system determines the responsible unit and urgency level based on content, compressing a manual routing process that previously took hours into just minutes and significantly improving administrative efficiency.

Expected Outcomes

• Public Opinion Coverage from Sampling to Comprehensive：Expanding from the thousand-person sampling of traditional polls to comprehensive daily analysis of hundreds of thousands of online opinions dramatically improves the accuracy of public-opinion intelligence.
• Crisis Response Time Reduced to Under 30 Minutes：The real-time alert system enables communications teams to initiate a response at the earliest stage of negative sentiment spreading.
• Document Processing Efficiency Improved by 50%：AI-powered automatic summarization and classification replace manual processing, allowing civil servants to focus on core duties.
• Cross-Department Coordination Time Reduced by 40%：A unified AI knowledge base reduces regulatory inquiries and process confirmation from days to instant results.
• Data Security Fully Compliant with Government Regulations：The on-premise deployment solution ensures all sensitive data remains within government data centers, fully compliant with government information security management regulations.